RETURN & REFUND POLICY

  1. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone +60 14-212 8990 or email hello@mamyhughug.com to report on the products upon 3 days of receiving the goods. Please allow up to 7 working days for your inquiry to be processed.
  2. Return/Refund of Products can be arranged under the following reasons:  
  • If the products delivered is in damaged or defective condition; or
  • If the product is different from the Order delivered. Products for return or refund
    shall be returned in its original condition, quantity and packaging as it first delivered
    to customer together with proof of purchase.

EXCHANGE POLICY

  1. For exchange, please contact our Customer Service by phone via +60 14-212 8990 or email us: hello@mamyhughug.com with your order number and information on the affected item within 3 days of receiving the goods.
  2. Exchange of Products can be arranged under the following reasons: a. If the products
    delivered is in damaged or defective condition; or b. If the product is different from the Order delivered. Products for exchange shall be
    returned in its original condition, quantity and packaging as it first delivered to customer
    together with proof of purchase.  
  3. Exchange of Products can only be for the following: a. Products has to be exchange with the same product. b. Products has to be of the same brand. c. Products has to be of the same quantity & volume size.  

CANCELLATION POLICY

No order cancellation will be entertained after order and payment are received.